Terms & Conditions

Last updated: March 2026

By creating a Relanco account, you agree to these Terms & Conditions. Please read them carefully.

These terms form an agreement between you (the contractor or self-employed individual using the service) and Relanco, a sole proprietorship registered in Quebec, Canada (NEQ: 2281954752).

1. Description of Service

Relanco is a web service that lets you send automated payment reminders by SMS and email to your clients, related to outstanding invoices. The service integrates with QuickBooks Online and FreshBooks, or can be used on its own with clients and invoices entered manually.

2. Your Account

• You must be at least 18 years old and legally able to enter into a binding contract to use Relanco.
• You are responsible for the accuracy of the information in your account.
• You are responsible for keeping your login credentials confidential.
• You must notify us immediately if you suspect unauthorized use of your account.

3. Contractor Responsibilities — Client Consent

It is your responsibility — not ours — to obtain your clients’ consent before adding them to Relanco.

In practice, this means:

• You should only add clients who expect to receive invoice-related communications from you.
• Before activating automated reminders for a client, you confirm that you have obtained their permission to send them SMS and/or email payment-related messages.
• You are responsible for the accuracy of your clients' contact information (phone numbers, email addresses).
• If a client asks you to stop messaging them, you must honor that request by disabling reminders or removing their contact information in Relanco.

Relanco acts as a technical intermediary. Your relationship with your client is yours to manage. Relanco cannot verify the validity of the consent you declare.

4. CASL Compliance (Canada’s Anti-Spam Legislation)

By using Relanco to send SMS and email messages, you agree to comply with Canada’s Anti-Spam Legislation (CASL) and any other applicable law. This includes:

Consent

• You must have valid express or implied consent before sending any commercial electronic message (CEM).
• Express consent (obtained directly, in writing or verbally) is preferred — it does not expire unless withdrawn.
• Implied consent (based on an existing business relationship) is time-limited: 24 months from the last purchase or contract, or 6 months for an inquiry or application.
• Consent checkboxes must never be pre-checked.

Sender Identification

• Every message must clearly identify your name or business name, and include a way for recipients to contact you.
• When messages are sent through Relanco, your identity as the sender must be attributable.

Unsubscribe Mechanism

• Every message must include a simple way to opt out (reply STOP / ARRÊT for SMS, an unsubscribe link for email).
• All opt-out requests must be honored immediately and in all cases within 10 business days, as required by CASL.
• The unsubscribe mechanism must remain functional for at least 60 days after the message is sent.

Consent Record-Keeping

• You are responsible for maintaining consent records for each client for at least 3 years after your last contact with that client.
• Relanco records the date and time you confirmed consent in our system, but this record does not replace your obligation to retain proof of how the original consent was obtained.

5. Acceptable Use

You agree to use Relanco only to send legitimate transactional reminders related to real invoices. The following are prohibited:

• Sending unsolicited messages, spam, or communications to people who are not your clients
• Using the service for marketing or promotional purposes
• Harassing or intimidating recipients
• Sending fake invoices or fraudulent reminders
• Bypassing opt-out mechanisms (STOP / ARRÊT)
• Using the service in a way that violates CASL or any other applicable law

Violations of these rules may result in immediate suspension or termination of your account.

6. Subscription and Billing

Free Trial

All new accounts receive a 30-day free trial. No credit card is required to start your trial.

Monthly Subscription

• Solo Plan: $29 CAD per month (standard rate)
• Billing begins at the end of the trial period, unless you cancel before then.
• Charges are billed monthly and are non-refundable for the current billing period, except as required by law.

Introductory Pricing

Some plans begin at an introductory rate before automatically transitioning to the standard rate as disclosed at checkout. The full pricing schedule is shown before purchase is completed.

Cancellation

• You can cancel your subscription at any time from your dashboard, under Settings > Subscription.
• Cancellation takes effect at the end of the current billing period. You keep access to the service until that date.
• Relanco reserves the right to change its pricing with at least 30 days' email notice.

7. Intellectual Property

Relanco and its content (interface, copy, brand) are owned by Relanco (NEQ: 2281954752). You may not copy, reproduce, or redistribute them without written permission.

The data you enter into the service (your clients’ information, your invoices) remains yours.

8. Limitation of Liability

Relanco provides the service “as is.” To the extent permitted by law:

• Relanco is not liable for messages that are not delivered due to a third-party provider outage (Twilio, Resend, etc.).
• Relanco is not liable for financial losses resulting from an uncollected invoice, even if a reminder was not sent or was sent at the wrong time.
• Relanco is not liable for your clients' actions following receipt of a reminder.
• Relanco is not liable for any consequences arising from your failure to comply with CASL or any other applicable law.
• Our total liability to you cannot exceed the amount you have paid to Relanco in the preceding 3 months.

9. Termination

Relanco may suspend or terminate your account if you breach these terms, if your subscription payment fails, or for any other valid reason with reasonable notice.

In the event of termination for a breach of these terms, no refund will be issued.

10. Changes to These Terms

We may update these terms from time to time. We will notify you by email at least 30 days before any significant change takes effect. Continued use of the service after that date constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of the Province of Quebec and the applicable federal laws of Canada. Any disputes will be subject to the jurisdiction of the competent courts of Quebec.

12. Contact Us

For questions about these terms:
info@relanco.ca | relanco.ca